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Ratings & Reviews for Ecommerce Brands

Curating Your Brand Story with Social Proof and UGC

Proactivity pays off when you’re cultivating genuine customer relationships over time. The evolved approach to online reputation management yields long-term dividends. Take charge of the conversation garnering social proof and UGC, ratings, and reviews across all platforms. Connect authentically, meeting customers where they are, and addressing situations as they arise. Find out why modern ecommerce brands are investing in transparency, building a loyal, informed customer base that also happens to improve SEO rankings, lower ad costs, and boost conversion rates.

What We Do

Reviews Program Creation

It can be a challenging endeavor for a brand to deploy a reviews program without the requisite knowledge to orchestrate a harmonious program deployment. If you’re looking for an interpretation of what works, nuanced with your brand in mind, engage with us to build a tailor-made reviews program. From “look and feel,” to custom written text, we ensure that the finished product is seamlessly launched with success. 

Reviews Boost Campaigns

Remedy low review counts and lackluster ratings with targeted campaigns via email, SMS, and social media. Our team has seen great success with a variety of tactics, ranging from exciting giveaways to promo codes, free shipping, and rewards points. Reviews boost campaigns are a fun way to add a new content pillar that helps engage with your customer base, all while building lasting relationships. 

Reviews Best Practices

If your goal is to partner with an agency to bring a reviews growth program online and manage it in-house, we are able to train your customer care or social media team. Leave it with us. We’ll share the latest knowledge and best practices for building a flourishing reviews ecosystem. We also offer white glove moderation and response, where we add value to every customer interaction.

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Industry Leading Partners

The Power of Reviews and Social Proof

We support multiple brands reviews programs across Shopify, Shopify Plus, Bigcommerce, Adobe, and more. Drive profitable online sales with increased trust, enhanced SEO, customer decision making, and enabling problem solving. User Generated Content (UGC) and Reviews serve as social proof, increasing customer confidence and likelihood of purchase. Opening up the channel encourages both positive and negative feedback, offering businesses valuable insight about customers’ purchase experiences. 

Key Benefits:

  • Increases customer engagement
  • Adds authentic content creation
  • Boosts conversion rate
  • Lowers paid ad costs
  • Higher SEO rankings
  • Unlocks valuable feedback

Eliminate Churn with Customers for Life

Deepen relationships, create advocates, and foster a sense of community by committing to transparency and accountability. Boost engagement and increase conversion rates easily with authentic social proof, user-generated content, ratings, and reviews across a variety of channels. Incorporate social proof into campaigns, building a foundation of trust and understanding with long term potential. The most important takeaway being that customers favor brands with mixed reviews, versus one with all 5-star, or no reviews at all.

79

customers trust reviews

112

increase in AOV

25

higher conversion rate

70

use ratings filters shopping
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